How a leading retail mall operator eliminated untracked equipment, recovered revenue-impacting assets, slashed maintenance downtime, and built a real-time single source of truth for every fixture, system, and infrastructure component across six premium properties.
Property-by-property physical verification teams deployed across all six retail and mixed-use properties — working in zones to avoid disrupting trading hours. Every asset category catalogued: HVAC and chiller systems, escalators and elevators, fire safety systems, electrical infrastructure, CCTV and access control, generators, parking management systems, retail fixtures, food court equipment, common area furniture, signage, and tenant fit-out items. 55,000+ assets formally inventoried with unique QR codes, geo-tagged locations, assigned FM zone, condition grading, installation date, warranty status, and responsible vendor.
All discovered assets migrated into a single Retail & Property Asset Management platform with standardised classification — asset categories by system type, property zone, tenant vs landlord ownership, and maintenance criticality. All twelve FM vendors onboarded into the platform with SLA parameters, contact details, and AMC contract dates. Tenant fit-out asset registers created for every active lease, establishing clear ownership boundaries for 100% of current tenants. ₹3.6 crore in previously untracked landlord assets formally inventoried and valued for the first time.
Full RPAM architecture, vendor onboarding playbook, tenant asset register templates and ROI model
are all in the complete case study PDF — free to download.
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DigitoWork empowers SMBs and large enterprises to strategically & effectively implement robust Security Preventive Controls, safeguarding their digital assets with confidence.
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