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IT & Tech Enterprise Asset Management Case Study — DigitoWork
Case Study  ·  IT & Technology

Achieving Full IT Asset Visibility Across a 12,000-Device Enterprise Network

How a fast-growing technology enterprise transformed IT asset visibility with the DigitoWork GetSupport System — eliminating shadow IT, reducing software licence waste, and creating a real-time single source of truth across eight office locations.

Client
Confidential
Sector
IT & Tech Enterprise
Scale
12,000+ Devices · 8 Sites
Duration
12 Months
82%
Faster IT asset audits
₹2.8Cr
Software licence savings
67%
Reduction in shadow IT devices
100%
Real-time device visibility
Client identity withheld under NDA. All metrics and insights shared with explicit client approval.

12,000 devices. Eight locations. Zero unified visibility.

Rampant shadow IT
Employees connected unregistered devices and installed unauthorised software across all eight offices, creating serious security vulnerabilities and compliance exposure.
Massive software licence waste
Over 4,200 unused or duplicate software licences identified. The organisation was paying for tools no one used while critical teams lacked the licences they needed.
!
Manual, outdated asset registers
IT teams maintained separate spreadsheets per office. Device assignments, refresh cycles, and warranty statuses were routinely inaccurate or months out of date.
!
Failed compliance audits
ISO 27001 and internal security audits repeatedly flagged untracked assets, expired warranties, and unlicensed software installations across multiple locations.

A systematic, zero-disruption IT asset transformation

Phase 1 · Months 1–2  ·  Discovery

Automated network discovery & full device census

Agent-based and agentless discovery tools deployed across all eight sites — identifying every connected device including laptops, desktops, servers, network hardware, printers, mobile devices, and IoT endpoints. 12,000+ assets catalogued with owner, location, configuration, OS version, installed software, and warranty status. Shadow IT devices surfaced and formally inventoried for the first time.

Phase 2 · Months 3–5  ·  Standardise

Unified ITAM platform, tagging & lifecycle classification

All discovered assets migrated into a single IT Asset Management platform with standardised classification — hardware categories, software licence pools, refresh cycle tiers, and risk ratings. Every physical device tagged with unique QR labels. Licence entitlements reconciled against actual usage for every software title across all 8 offices, surfacing ₹2.8Cr in overpayment and unused licences.

Full ITAM architecture, licence optimisation playbook, security integration details and ROI model
are all in the complete case study PDF — free to download.

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