IT Service Management - That powers your organization
IT Service Management (ITSM) is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value.
DigitoWork offers a wide range of ITSM consulting and implementation services for businesses of any size and industry. We help companies tune their IT processes in line with their business goals and growth needs. We design, plan, deliver, operate and control information technology (IT) services for our esteemed clients. DigitoWork’s GetSupport platform is perfect match & fit for growing business looking for improved IT service delivery, SLA adherence & knowledge management.
Benefits of IT Service Management:
- Improve the quality of service (adhere to SLA)
- Improve customer satisfaction
- Improve governance and reduce risk
- Increase competitive advantage
- Improve flexibility
- Increase agility for new IT services
- Increasing IT efficiency
- Increasing business efficiency
- Reducing IT wastage
Increase IT efficiency with DigitoWork:
1. Process workflow: Offer technology-enabled process workflow and eliminate manual process, thereby improving collaboration between all teams.
2. Efficient use of scarce IT human resources: Reduce admin workload, waiting times, and even eliminate internal firefighting to make time for more strategic work.
3. Service-based incident management: Prioritize and customize the resolution time based on the business impact caused by IT issues.
4. Save time and money: Effective problem management and knowledge management help reduce recurring issues, resolution times, and impact on end users and the business as a whole.
5. Insightful reports: Automate the report-generating process and reduce reporting costs.
6. Reduce downtime: With the help of incident, problem and availability management.
7. Prevent issues before they occur: Prevent serious, business-affecting issues through problem management and capacity management.
8. Help businesses to quickly bounce back from critical IT issues: The adverse effect of severe issues can be mitigated through major incident management and IT service continuity.
With DigitoWork, you get these powerful features:
Problem Management
Problem management for proactive service management Prevent disruptions to the business and deflect tickets through proactive problem management.
● Handle problems with simple automation
● Provide visibility with root cause analyses
● Drive transparency with known error database
● Prevent incidents with workarounds and solutions
Change Management
Change management to mitigate risks Plan and assess changes with the Change Advisory Board (CAB) before changes are rolled out.
● See changes through, from planning to rollout
● Minimize redundancy and manual efforts
● Manage daily tasks with the Change Calendar
● Control approvals on-the-go
● Insights from post-release review
Release Management
Release management for all your deployments Plan releases by documenting the build and test plans from beginning to end and schedule announcements.
● Schedule announcements for visibility
● Reduce risk with integrated modules
Configuration Management Database (CMDB)
Maintain a Centralized Repository for All Your Configuration Items. It is easy and beneficial to walk through the CMDB and get the asset information and the associated changes. Every module is well integrated, be it change, assets, or CMDB.
● Gain in-depth Visibility of Your IT Infrastructure, Improve System Reliability
● Know the Connection, Define Configuration Items(CIs) and Map Relationships
● Support Other ITIL Processes, Speed Up Resolution
Knowledge Management
DigitoWork is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service leveraging knowledge management best practices. It provides great visibility and knowledge in dealing with IT issues to ensure that businesses suffer no downtime.
● Central Repository for Documents
● Easy to Search
● Access to All
● View only documents
