Scalable Managed Services
DigitoWork IT Infra & Network services deliver more than just connectivity. Our comprehensive IT Infrastructure Support Services deliver 24×7 monitoring, diagnostics, resolution and management to ensure optimal performance, security, user experience and reliability of your digital backbone to win & compete in the industry. Our expertise spans Cloud Operations, Network Operations, Server Management, Firewall & Switch Management, Telecom & Access Point, Cybersecurity, IT Asset Management, and strategic IT insight-driven Projects. We emphasize proactive and efficient service delivery, providing in-depth IT support and continuous improvement tailored for your critical IT environment. DigitoWork conducts regular audits to meet Center for Internet Security (CIS) Benchmarks. We help you optimize cost, reduce complexity & create actionable business intelligence. We give you the needed peace of mind to deliver on your business goals.
IT Infra Service Offerings
1. IT Asset Management & Operations
Asset Lifecycle Management: Manage and track all hardware, software, virtual, and cloud assets from procurement to disposal, including asset imaging, storage, and refresh.
Asset Deployment & Support: Handle asset requests, assignments, maintenance, and renewals while overseeing contracts and asset recovery.
IMAC Operations: Execute Install, Move, Add, and Change tasks efficiently.
Physical & Network Device Management: Commission and decommission servers and network devices to optimize infrastructure use.
2. Security & Endpoint Management
Endpoint Security & Hardening: Manage endpoint protection with solutions like Mimecast, implement EDR and DLP policies, and harden devices to mitigate risks.
Incident Response & Threat Management: Proactively respond to security incidents, manage phishing alerts, and counter social engineering attacks.
Vulnerability & Network Security: Perform VA/PT testing, manage IPS/IDS monitoring, oversee firewall policies, and handle web proxy and network security assessments.
Compliance & Auditing: Conduct security audits, manage regulatory compliance, and monitor data protection measures.
3. Network & Voice Management
Network Device Management: Configure and manage switches, access points, and firewalls, including policy updates, monitoring, and guest network management.
VOIP & Unified Communication: Administer IP phones, manage voice gateways and CUCM, and ensure efficient VOIP operations.Connectivity
Support: Ensure stable network connectivity, perform device health checks, and manage network provisioning.
4. Windows & Software Management
Windows Server Administration: Oversee OS management, patch deployment, and access control, ensuring servers remain updated and secure.
Active Directory & Group Policy: Administer and update Microsoft Active Directory, manage group policies, and ensure secure user authentication.
Microsoft Services Management: Configure and support MS Teams, O365 license management (E3 & E5), and SharePoint administration for seamless collaboration.
5. Virtual & Cloud Infrastructure
VM Build & Management: Deploy and manage virtual machines, allocate resources, and oversee upgrades and decommissioning for optimal performance.
Hypervisor Management: Manage installations, guest OS updates, and ensure efficient resource use.
Cloud Services: Administer O365, handle domain mapping, SSL certificate management, and perform web hosting.
6. Monitoring & Preventive Maintenance
24×7 Server & Network Monitoring: Continuously monitor servers, network devices, and critical services to prevent downtime.
Preventive Maintenance: Conduct regular audits, risk assessments, and system updates to maintain high performance.
Data Center Management: Manage data center operations, including rack space, power management, and monitoring.
7. Project & Change Management
ITSM & Change Control: Administer ITSM processes, automate workflows, and lead CAB meetings to ensure seamless infrastructure changes.
Incident & Problem Resolution: Manage service requests, resolve high-priority issues, and coordinate with teams to meet SLAs.
Reporting & Continuous Improvement: Provide regular status updates, KPI reports, and facilitate discussions for service optimization.
8. Data Protection & Disaster Recovery
Backup & Recovery: Monitor backup operations, automate recovery processes, and manage disaster recovery plans.
Business Continuity Planning: Ensure data integrity and minimize disruptions through strategic BCP measures.
Our IT Infrastructure Managed Services are designed to ensure maximum reliability and efficiency, adhering strictly to Service Level Agreements (SLAs) that guarantee high availability across critical systems. We maintain a robust IT Infrastructure and Asset Management (ITAM) framework to ensure operational continuity and asset optimization. Our commitments ensure 99.70% availability for data centers, infrastructure platforms, servers, storage, firewalls, network devices, and backup systems. Network services are also maintained at 99.70% availability, while IP telephony and support resources are available 100%, ensuring consistent and uninterrupted service delivery.
