There are 4 major ITSM consulting models at DigitoWork : one-time consultation, helping you to choose a platform, implementation services and
1. One-time consultation - You show us your ITSM-related problem we solve it. For instance:
- Your company needs to process changes caused by outsourcing or insourcing particular IT services
DigitoWork can perform needed integrations between the ITSM solutions of different IT departments, configure your Service Level Management and implement different workflows for different service units.
- Your IT support is suffering from a low user satisfaction rate
Our ITSM consultants can help you enhance users satisfaction by revealing the potential of service portals and Knowledge Management or setting up satisfaction surveys.
2. Choosing a platform - Once you choose to introduce ITIL practices and ITSM approach into your company's
processes, we'll help you decide on the right platform to achieve your goals with. At first, we clarify your requirements. After that, we assess a number of platforms and identify the product that will meet your needs and requirements best.
3. ITSM platform implementation - If you've come as far as adopting a particular ITSM system but you aren't satisfied with its out-of-the-box functionality, we can customize it so that it meets your requirements. Here's what we do:
- Clarify your needs and aims,
- Jointly spell out your requirements
- Implement your functionality
- Support your system
4. Take your help desk to the next level
Gain control over your IT system using all the Services DigitoWork offers